Refund & Cancellation Policy
Effective 11 June 2026 · Last updated 2 October 2026
Quotier, operated by Eleven27 Software Solutions (Pty) Ltd (registration number 2026/402863/07, "we", "us", "our").
1. Scope
This policy explains how subscription billing, cancellations and refunds work for Quotier. It applies to everything you can subscribe to yourself through our website or app: the modules that make up your subscription, the seats for your team, and any storage add-on.
Nothing in this policy limits any rights you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002. Where those laws give you a right that this policy does not, that right still applies.
2. Free plan
Quotier has a free plan, intended for you to evaluate it before paying and to keep using indefinitely if it is all you need. You can use it for as long as you like and stop at any time. No payment is taken, so no refund arises.
3. Subscriptions, billing and renewals
Paid subscriptions are billed in South African Rand (ZAR) through our payment processor, Paystack, on a recurring basis. Prices are inclusive of VAT at 15%.
Modules, team seats and storage add-ons are billed monthly.
Where you subscribe to more than one thing - several modules, more than one team seat, a storage add-on - each is technically its own subscription, but they are aligned to a single renewal date so that you settle once a month. Anything you add part-way through a month is charged a prorated amount covering only the days up to that renewal date, and then the full price from the next renewal. You receive a tax invoice for each charge.
Subscriptions renew automatically at the start of each billing cycle using your saved payment method, at the then-current price, until you cancel. By subscribing, you authorise these recurring charges.
4. Cancelling your subscription
You can cancel at any time from the Billing page in your account, and you can switch an individual module off from your settings, which cancels just that module. When you cancel:
- your subscription is set not to renew, and no further charges are made;
- you keep access until the end of the current billing period you have already paid for; and
- at the end of that period, what you cancelled stops: a cancelled module leaves that part of the app read-only, and cancelling the core moves your account to the free plan. Your data is retained either way, subject to our Terms of Service.
Cancelling part-way through a billing period does not automatically entitle you to a refund of the remaining days, except as set out in section 5 or 6.
5. Refunds (7-day window)
You may request a full refund within 7 days of purchasing a subscription, that is, within 7 days of the payment for a new sign-up (or for re-subscribing after a previous cancellation). Email support@quotier.io from your account email address within those 7 days and we will refund that payment.
The window runs per subscription. If you add a module, a seat or a storage add-on later, its first payment carries its own 7-day window from the day it was charged.
After the 7-day window, the payment is non-refundable. Your subscription simply continues until you cancel it (see section 4), and cancellation takes effect at the end of the current paid period - the end of the month you have paid for. You are not charged again after cancelling, but fees already paid for the current period are not refunded.
This 7-day window also satisfies the cooling-off right that section 44 of the Electronic Communications and Transactions Act gives consumers who are natural persons.
6. Refunds outside the 7-day window
After the 7-day window, subscription fees are non-refundable, including for partial billing periods and for time you did not use the service. We will, however, refund or correct a charge where:
- you were charged in error, or charged more than once for the same period;
- a prolonged service outage materially prevented you from using Quotier (assessed against our Terms of Service / any service commitment); or
- we are required to refund you under applicable law.
We assess other refund requests on a case-by-case basis at our discretion; granting one request does not oblige us to grant another.
7. Changing what you subscribe to
You can add or remove a module, change the size of your team, or change your storage add-on at any time. Adding takes effect immediately and is prorated: you are charged only for the days between the day you add it and your next renewal date, and the full price from that renewal onwards. Removing takes effect at the end of the current billing period, so you keep what you have already paid for until then; no fee or separate refund arises for the change itself.
Storage add-ons cannot be resized in place. To change size, cancel the current add-on and buy the size you need.
8. Failed payments
If a renewal payment fails, we may retry it and will let you know. Your access continues through a grace period of 7 days so that a declined card does not cost you a day's work. If payment still cannot be collected, the affected subscription is cancelled - a cancelled module leaves that part of the app read-only, and if it is the core, your account moves to the free plan. Restoring paid access requires a successful payment. You remain responsible for any fees properly due for periods already provided.
9. Price changes
We may change our prices. We will give you reasonable advance notice (by email and/or in-app) before a change affects you, and the new price will apply from your next renewal. If you do not accept the new price, you may cancel before it takes effect under section 4.
10. Disputes and chargebacks
If you believe you have been charged incorrectly, please contact us first at support@quotier.io. We will investigate and put right any genuine error quickly. Initiating a card chargeback without contacting us may lead to suspension of your account while the dispute is resolved.
11. How refunds are paid
Approved refunds are made in ZAR to the original payment method through Paystack. Once approved, refunds are typically processed within 10 business days; how quickly the funds reflect then depends on your bank or card provider.
12. Contact us
Eleven27 Software Solutions (Pty) Ltd
Registration number: 2026/402863/07
17 Venus Street, Vaalpark, Free State, 1947, South Africa
Email: support@quotier.io · Tel: 082 566 7912
13. Changes to this policy
We may update this policy from time to time. The current version is always available at quotier.io/refund-policy, and the "Last updated" date shows when it last changed. Product changes will be notified by email and/or in-app.